Cancellations, Returns and Refunds

Order Cancellation/Order Change Policy

If you need to cancel or change your order, please send an email to customerservice@littlefreelibrary.org prior to 11 a.m. Central time on the next business day following your purchase. (For example, if you place an order on Monday at 1pm, please contact us before 11 a.m. Central time on Tuesday.)

If you notify us after that time, the order will be handled as a return and you may be responsible for shipping charges.

Return Policy

We offer returns for most items within 90 days of purchase. You can return your product for a refund of the product price if it is in original condition and original product packaging. Please note that shipping fees are non-refundable.

Exceptions to our return and refund policy:

Custom products, like personalized charter signs and tribute plaques, and items such as mugs, apparel, book bundles, and prints are final sale and non-refundable.
If your item arrives defective or damaged in shipping, we will cover return shipping costs and/or work with you to find the best solution.
In some cases, we may be able to replace damaged parts, at no charge to you, or issue a refund.
Damages in shipping must be reported to Little Free Library within 30 days of receipt.

To initiate a return or exchange, please complete the following steps:

Send an email to customerservice@littlefreelibrary.org with your order number and information about the product you wish to return. If your item was defective, please include photos of the issue(s).
Pack the items in the original packaging - if possible.
We will ask you to send the items to the return address on the label via your preferred shipping provider and include your order # in the “attention to” line.
As soon as we confirm that your item has been returned to us in the original condition we will refund the original payment method and send you a confirmation email.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try Before You Buy Items

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.