Frequently Asked Questions
Charter Signs and Mapping
Are charter signs included with libraries?
Yes! When you purchase a library from our store, you select which standard charter sign (silver, white, Spanish, or French) you would like included free of charge with your library. You can also choose to customize your charter sign for an additional fee. Please note that charter signs ship separately from the library.
Is my library automatically added to the map when I order? How do I get my library on the map?
Your library will not be automatically added to our map upon purchase. Once you have installed your library you can add its location to our world map by here.
I already have a registered library, and want to replace it- how do I get a library without a charter sign?
After you have ordered your library, please reach out to firstname.lastname@example.org with your order number and request this. Since charter signs are included for free with any library purchase, there will not be a discount for ordering one without a charter sign.
Shipping and Tracking
How long does it take to receive my library?
Libraries and posts are typically delivered within 10 business days after purchase. A UPS tracking number will be provided via email 2-3 business days after purchase.
How do I track my library and charter sign?
Because libraries are shipped directly from Amish vendors, the charter sign you choose for your library is shipped separately from our office in Hudson, WI. This means you will receive two tracking emails about two business days after your order. One, from email@example.com, will be the tracking number for your library. The second, from UPS Quantum View, will be the tracking number for your charter sign.
How do I calculate shipping costs?
Add the items that you wish to purchase to your cart, and click “Checkout”. You will then be prompted to add your shipping address to calculate your shipping rate. You can exit the order process at any time and do not need to enter payment information prior to calculating the shipping cost.
Do libraries come assembled or do I have to build them?
All of our libraries come fully assembled unless they have the word “Kit” in the title. A Library Kit comes unassembled and requires building, but it's cheaper to ship!
Do libraries or library kits come with posts included?
Libraries and library kits do not come with posts. We do offer posts available for purchase in addition to the library.
Which post goes with which library?
Any library can be paired with any post that we offer.
Will this library work in a (snowy/rainy/hot/humid/dry) environment?
All of our libraries are high-quality, Amish-crafted boxes that should last for years in any environment with proper care. All unfinished libraries should be painted or stained before installation. Once finished, we recommend inspecting your library annually and applying a fresh coat of paint or stain if necessary.
For those interested in a maintenance-free library, any of our composite models should last for decades with little-to-no maintenance required.
Do you have signs in other languages or bilingual signs?
We currently only offer charter signs in English, Spanish, and French. If you would like a sign in another language or a bilingual sign, we recommend adding the desired language to our Custom Charter Sign.
Do you sell replacement parts?
If you purchased a library from us and you would like to order a replacement part, please email a photo of your library to firstname.lastname@example.org and specify the part that you would like to replace. While we don’t have every replacement part for every single library, we do offer replacement parts for most of our library models.
Do you offer other colors?
If you want your library in a different color that we do not offer, we recommend purchasing an Unfinished Library and painting or staining it that color.
When will ____ be back in stock?
Due to high demand, some library models occasionally need to be taken offline. If you’re interested in a particular library that no longer appears on our store, it usually will be back online in 7-10 business days.
Returns and Exchanges
How do I change or cancel my order after it’s been placed?
Please view our Order Change policy for instructions and guidelines for changing or canceling your order.
Can I return my library if I am not fully satisfied?
Please view our Return Policy for more information.
Can I submit a purchase order?
Yes! To submit a purchase order, please fill out this online form.
How do I get a quote for a bulk order?
To get a quote, please fill out this online form.
Can I get a discount? / When will you have a sale?
The best way to find out about any sales and promotions is to sign up for our email updates!
Who do I contact with questions?
You can contact us through our Contact form.
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